Shipping Policies
We offer FREE SHIPPING!
HOLIDAY SHIPPING: Check holiday shipping estimates to get your order delivered by Christmas.
Most Orders Ship Same-Day!
We ship most orders within one business day, Monday through Friday. When your order is placed by noon, we will make every effort to ship it on the same day. The shipping date can be effected by:
- National holidays
- Unusual weather conditions
- Unforeseen order volume
When will I receive my order?
Instruments will be shipped out within two business days. In-shop luthiers allow us to ship some orders with one-day shipping. Most orders are sent via UPS Ground service. UPS promises to deliver your package within 3-5 business days.
Small product orders such as strings, shoulder rests, or mutes, are shipped via USPS. There is no tracking for these small items, but, generally, you will receive them within five business days or less. Due to early pickup times add one day to handling time if shipped by USPS.
Questions about shipping and delivery? Call us at 1-800-779-0242.
What about 1, 2, and 3 day shipping?
We offer UPS "1-day," "2-day," and "3-day express business day" service. Please note that shipping companies such as UPS consider "BUSINESS" days to be Monday-Friday only. Saturdays and Sundays are not business days.
Do you ship to P.O. boxes?
We do ship instruments to P.O. boxes.
There are some products on your website that I can't order online. Why is that?
Some large instruments, like cellos and basses, can be damaged in shipping. For this reason we have chosen to sell those instruments on a local basis only.
Do you ship to APO addresses?
We send violins to APO and FPO addresses. Custom shipping quotes will be calculated at checkout. Please select the quote that suits your needs.
Does it cost more to ship to Alaska or Hawaii?
Shipments to Alaska and Hawaii and US Territories will have an additional shipping cost. Custom shipping quotes will be calculated at checkout. Please select the quote that suits your needs.
Do you ship to Canada?
Yes, we ship to Canada via USPS, which interfaces with Canada Post for an additional cost. A custom shipping quote will be calculated at checkout. Please select the quote that suits your needs.
Canadian customers are responsible for all duties and fees associated with the import of the instrument. This amount depends on the value of the shipment and varies from area to area. For instance, duties, taxes and brokerage fees on a $500 violin may cost up to $150.
Is there tracking information available so I know where my package is?
When you order your product, you will receive an email (usually within one business day) that contains the tracking information for your order. You can also go to the following address to track your order: www.ups.com.
Exceptions: If you are at an APO address, there is no automated way for us to provide your tracking number. If you order a small item such as a shoulder rest or mute, it will be sent via USPS, with which there is no tracking. Orders are typically received within 5 business days or less.
What if I'm not home when my package is delivered?
UPS will usually leave your package on your doorstep unless your place of residence is an apartment complex. If you prefer, we can arrange for your order to be kept at the UPS facility for pickup. Simply let us know your preference in the "special delivery" comment box of your online order.
If you live in an area where you believe your instrument may be stolen from your door step, please request the "signature required" service as we cannot be responsible for stolen merchandise. We send most violin orders out without a required signature; however, we usually require a signature for violins valued at $250.00 or more, especially for instruments sent to urban areas well-known for theft.
Can I cancel or change my order once I've ordered it?
If you send us an email or call us before 12:00 noon Pacific Standard Time, on the day of your purchase, we are able to change or cancel your order.
Am I responsible for merchandise that is lost or damaged by the shipping company?
The product is not your responsibility until you have received it from the shipping company. If it is lost or damaged by the shipping company, we will replace it free of charge. If you receive a damaged product, contact us and return the product to us immediately so we can process the replacement product as soon as possible. If your instrument is stolen, it is not our responsibility, so if you believe that your package may be stolen from your delivery address, please request the "signature required" service so UPS does not leave your package unattended.
Return and Exchange Policies
We are confident you will be satisfied with our products! We offer 45-day money-back return policy on instruments and most accessories. We cannot accept returns on some packaged items if they have been opened; such as rosin, strings, and finger guides. Please call the showroom for any questions on returns. If you need to return or exchange your purchase within the 45 day return window, please call us at 1-800-779-0242 or Email Us before returning the item. For warranty claims please visit our warranty information page.
When you contact use will make sure your account is updated to note that the product is being returned, and can often arrange for the purchase of a return shipping label at a price that is less than that of your local carriers. Customers are responsible for return shipping costs, except in the event of a warranty claim, item is defective, or was shipped in error.
Note: Instruments over $5,000 are subject to a 3% restocking fee if returned. This fee will be charged to your card. If you are looking to 'try before you buy', in-home trials are available for less than the cost of shipping.
Once you have contacted us please send return shipments to the following address with a brief note of explanation.
Kennedy Violins, Inc.
17720 SE Mill Plain Blvd., Suite 140
Vancouver WA, 98683
Condition of Returned Items
Items must be returned in "as new" condition. Otherwise, repair costs or depreciation due to damage may be charged. If you have received a damaged or defective product, please contact us as soon as possible at 1-800-779-0242 between 8am – 6pm.
Instruments with Custom Setup
If your item was ordered with custom pegs, fittings, pickup, or other paid customizations, you will be refunded the price of the instrument and parts, but installation cost is non-refundable.
Return Shipping Methods
If a product is defective, or was shipped in error, you will not be responsible for return shipping cost. Contact prior to return and we will be able to provide you with a return shipping label.
For returns where you are responsible for the shipping costs, you may ship your package back to us via USPS, UPS, or FedEx. Please contact us prior to return as we can often arrange for the purchase of a return shipping label at a price that is less than that of your local carriers. For your protection we recommend using a trackable and fully insured method as you are responsible for the package until it arrives safely back at Kennedy Violins.
How do you process refunds?
In the event that a refund is necessary, we will refund the purchase amount by check. Before shipping your return, please contact us at 1-800-779-0242 or Email Us before returning the instrument, so we can expect your package.
