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Mon - Fri 10-6, Sat 10-4
We do ship instruments to P.O. boxes.
We send violins to APO and FPO addresses. Custom shipping quotes will be calculated at checkout. Please select the quote that suits your needs.
Shipments to Alaska and Hawaii and US Territories will have an additional shipping cost. Custom shipping quotes will be calculated at checkout. Please select the quote that suits your needs.
Yes, we ship to Canada via USPS, which interfaces with Canada Post for an additional cost. A custom shipping quote will be calculated at checkout. Please select the quote that suits your needs.
Canadian customers are responsible for all duties and fees associated with the import of the instrument. This amount depends on the value of the shipment and varies from area to area. For instance, duties, taxes and brokerage fees on a $500 violin may cost up to $150.
Instruments will be shipped out within two business days. In-shop luthiers allow us to ship some orders with one-day shipping. Most orders are sent via UPS Ground service. UPS promises to deliver your package within 3-5 business days. Small product orders such as strings, shoulder rests, or mutes, are shipped via USPS. There is no tracking for these small items, but, generally, you will receive them within five business days or less.
We offer UPS "1-day," "2-day," and "3-day express business day" service. Please note that shipping companies such as UPS consider "BUSINESS" days (Monday-Friday) only for this delivery service. Saturdays and Sundays are not business days.
When you order your product, you will receive an email (usually within one business day) that contains the tracking information for your order. You can also go to the following address to track your order: www.ups.com.
If you are at an APO address, there is no automated way for us to provide your tracking number. If you order a small item such as a shoulder rest or mute, it will be sent via USPS, with which there is no tracking. Orders are typically received within 5 business days or less.
UPS will usually leave your package on your doorstep unless your place of residence is an apartment complex. If you prefer, we can arrange for your order to be kept at the UPS facility for pickup. Simply let us know your preference in the "special delivery" comment box of your online order.
If you live in an area where you believe your instrument may be stolen from your door step, please request the "signature required" service as we cannot be responsible for stolen merchandise. We send most violin orders out without a required signature; however, we usually require a signature for violins valued at $250.00 or more, especially for instruments sent to urban areas well-known for theft.
If you send us an email or call us before 12:00 noon Pacific Standard Time, on the day of your purchase, we are able to change or cancel your order.
The product is not your responsibility until you have received it from the shipping company. If it is lost or damaged by the shipping company, we will replace it free of charge. If you receive a damaged product, contact us and return the product to us immediately so we can process the replacement product as soon as possible. If your instrument is stolen, it is not our responsibility, so if you believe that your package may be stolen from your delivery address, please request the "signature required" service so UPS does not leave your package unattended.
If you would like to return your violin or viola within the 45 day return window, please give us a call at 1-800-779-0242 or Email Us before returning the instrument.
We will makes a note on your account to expect the returned instrument, and can often arrange for the purchase of a return shipping label at a price that is less than that of your local carriers. Customers are responsible for the return shipping cost of $19, except in the event of a warranty claim.
In the event that a refund is necessary, we will refund the purchase amount by check. Before shipping your return, please contact us by at 1-800-779-0242 or Email Us before returning the instrument, so we can expect your package.
Once you have contacted us please send return shipments to the following address with a brief note of explanation.
Kennedy Violins, Inc.
508 SE 117th Avenue
Vancouver, WA 98683
All merchandise purchased from Kennedy Violins has a 45-day unconditional guarantee from the date of purchase except when noted below. Any defective merchandise purchased from Kennedy Violins is returnable up to one year from purchase date except when noted below.
These items must be returned in "as new" condition. Otherwise, repair costs or depreciation due to damage may be charged. If you have received a damaged or defective instrument or bow, please contact us at 1-800-779-0242 between 8am - 6pm
You will be responsible for return shipping charges unless your product is defective or was shipped in error.
For return shipments where you are responsible for the shipping costs, you may ship your package back to us via USPS, UPS, or FedEx. For your protection we recommend using a trackable and fully insured method as you are responsible for the package until it arrives safely back at Kennedy Violins.