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We do ship instruments to P.O. boxes.
We send violins to APO and FPO addresses. Custom shipping quotes will be calculated at checkout. Please select the quote that suits your needs.
Shipments to Alaska and Hawaii and US Territories will have an additional shipping cost. Custom shipping quotes will be calculated at checkout. Please select the quote that suits your needs.
Yes, we ship to Canada via USPS, which interfaces with Canada Post for an additional cost. A custom shipping quote will be calculated at checkout. Please select the quote that suits your needs.
Canadian customers are responsible for all duties and fees associated with the import of the instrument. This amount depends on the value of the shipment and varies from area to area. For instance, duties, taxes and brokerage fees on a $500 violin may cost up to $150.
Instruments will be shipped out within two business days. In-shop luthiers allow us to ship some orders with one-day shipping. Most orders are sent via UPS Ground service. UPS promises to deliver your package within 3-5 business days. Small product orders such as strings, shoulder rests, or mutes, are shipped via USPS. There is no tracking for these small items, but, generally, you will receive them within five business days or less.
We offer UPS "1, 2, and 3 day express business day" service. Please note that shipping companies such as UPS consider "BUSINESS" days (Monday-Friday) only for this delivery service. Saturdays and Sundays are not business days.
When you order your product, you will receive an email (usually within one business day) that contains the tracking information for your order. You can also go to the following address to track your order: www.ups.com.
If you are at an APO address, there is no automated way for us to provide your tracking number. If you order a small item such as a shoulder rest or mute, it will be sent via USPS, with which there is no tracking. Orders are typically received within 5 business days or less.
UPS will usually leave your package on your doorstep unless your place of residence is an apartment complex. If you prefer, we can arrange for your order to be kept at the UPS facility for pickup. Simply let us know your preference in the "special delivery" comment box of your online order.
If you live in an area where you believe your instrument may be stolen from your door step, please request the "signature required" service as we cannot be responsible for stolen merchandise. We send most violin orders out without a required signature; however, we usually require a signature for violins valued at $250.00 or more, especially for instruments sent to urban areas well-known for theft.
If you send us an email or call us before 12:00 PST on the day of your purchase, we are able to change or cancel your order.
The product is not your responsibility until you have received it from the shipping company. If it is lost or damaged by the shipping company, we will replace it free of charge. If you receive a damaged product, contact us and return the product to us immediately so we can process the replacement product as soon as possible. If your instrument is stolen, it is not our responsibility, so if you believe that your package may be stolen from your delivery address, please request the "signature required" service so UPS does not leave your package unattended.
If you would like to return your violin or viola within the 45 day return window, please give us a call at 1-800-779-0242 or email firstname.lastname@example.org.
We will makes notes on your account to expect the instrument, and can often arrange for the purchase of a return shipping label at a price that is less than that of your local carriers. Customers are responsible for the return shipping cost of $19, except in the event of a warranty claim. Before returning an instrument, please contact us at email@example.com or 1-800-779-0242.
In the event that a refund is necessary, we will refund the purchase amount by check. Before shipping your return, please contact us by email or phone so we can expect your package.
Please send return shipments to the following address with a brief note of explanation.
Kennedy Violins, Inc.
508 SE 117th Avenue
Vancouver, WA 98683