Q: Are your products covered by a Warranty?
A: Kennedy Violins Inc. warrants its instruments to be free of defect in material and construction for the lifetime of the product.
Bows are covered by a Limited lifetime warranty, original hair is covered up to 6 months.
Cases are covered for one year, their Warranty also applies only to original purchaser of the case. For our full Warranty Terms and conditions, see our Lifetime Warranty Page.
Q: What is your Return Policy?
A: We want you to love your new Kennedy Violin! If you don't, you may return it for any reason and receive a full refund within 45 days of receipt of your instrument.
Q: What is the cost of shipping?
A: We have free shipping on all of our instrument outfits!
Q: Do you ship to Canada?
A: We do ship USPS to Canada for an additional $39.95.
Q: Do you ship cellos? What about Basses?
A: Our cellos and basses are only available for purchase in our shop in Vancouver, WA.
Q: Help, my Pegs are slipping, what do I do?
A: For the higher strings (A and E) unwind the string completely until just the tip of the string is in the peg. Pull the string all the way to the right so it is taut against the pegbox. As you begin to turn the peg forward keep the string in this position. This allows the string to not overlap itself when being rewound, and makes the string line up right against the side of the pegbox. When done correctly, this creates a wedge-effect with the pressure of the wound string and the peg that ensures the peg will not slip.
As you finish rewinding the string, double check that the string is set in the notch on the bridge and the notch on the nut. Keep in mind that as you are turning the peg you are also pushing it in with considerable force. For the lower strings (D and G) do the same thing except pull the string to the left instead. You can also check out our slipping pegs video for more assistance: https://youtu.be/ufWWaIoKprk
Q: I am in need of a specific style of chin rest. Can my Violin be customized?
A: Absolutely! We carry an array of fittings and accessories and are happy to make any accommodation we can! Give us a call at 1-800-779-0242 to place your custom order.