Frequently Asked Questions

Q: Are your products covered by a Warranty?

A: Kennedy Violins Inc. warrants its instruments to be free of defect in material and construction for the lifetime of the product. Bows are covered by a Limited lifetime warranty, original hair is covered up to 6 months. Cases are covered for one year, their Warranty also applies only to original purchaser of the case. For our full Warranty Terms and conditions, see our Lifetime Warranty Page.

Q: What is your Return Policy?

A: We want you to love your new Kennedy Violin! If you don't, you may return it for any reason and receive a full refund within 45 days of receipt of your instrument. See our full return policy.

Q: What is the cost of shipping? Do you ship to Hawaii, Alaska, or Canada?

A: We have free shipping on all purchases over $100!  There are additional costs when shipping to Alaska, Hawaii, and Canada. Canadian customers are also responsible for duties and fees. See our shipping policies.

Q: Do you ship cellos? What about Basses?

A: Our cellos and basses are only available for purchase in our shop in Vancouver, WA.

Q: Help, my Pegs are slipping, what do I do?

A: For the higher strings (A and E) unwind the string completely until just the tip of the string is in the peg. Pull the string all the way to the right so it is taut against the pegbox. As you begin to turn the peg forward keep the string in this position. This allows the string to not overlap itself when being rewound, and makes the string line up right against the side of the pegbox. When done correctly, this creates a wedge-effect with the pressure of the wound string and the peg that ensures the peg will not slip. As you finish rewinding the string, double check that the string is set in the notch on the bridge and the notch on the nut. Keep in mind that as you are turning the peg you are also pushing it in with considerable force. For the lower strings (D and G) do the same thing except pull the string to the left instead. You can also check out our slipping pegs video for more assistance.

Q: I am in need of a specific style of chin rest. Can my Violin be customized?

A: Absolutely! We carry an array of fittings and accessories and are happy to make any accommodation we can! Give us a call at 1-800-779-0242 to place your custom order.

Q: I don't know how to choose what size instrument my child needs, can you help?

A: Of course! With your child's left arm fully extended and palm up, place a measuring tape at the base of their neck and measure the distance to the center of the palm. If you have the violin you are trying to size with the young student you can simply check it against the player's arm. Have the student hold the violin up on the left shoulder. The student should be able to cup the majority of the fingers around to the top of the scroll. Always choose the smaller size if the student is in-between sizes. A larger instrument will hinder the student’s ability to play properly. The deciding factor is if the student is able to or very close to playing the 4th finger. If they can reach this fingering the violin will be usable. View the full sizing chart here.

Q: Do you offer Financing Options?

A: We are pleased to offer financing options on all outfits over $300 through Affirm! Please visit our Affirm page for more information.